Buyer Protection

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Products provided by AckSnak come with Buyer Protection

Everyone who shops on AckSnak.com receives the following Buyer Protection guarantees for each purchase:

  1. Full refund if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the supplier.

How it works:

Suppliers on AckSnak.com set a delivery time with a maximum of 60 days (90 days for deliveries to Russia). If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

under the AckSnak Buyer Protection Program, full refunds are not available under the following conditions:

  •      Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  •      Your order did not arrive due to exceptional circumstances outside the supplier’s control (i.e. not cleared by customs, delayed by natural disaster)
  •      Other exceptional circumstances outside the control of AckSnak.com
  1. Refund or keep items that are not as described

You can get a full refund if your item is significantly different from the supplier’s description, or you can choose a partial refund and keep the product.

How it works:

Every supplier sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact the supplier to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by the supplier’s return policy.

Suppliers can also offer additional guarantees for their products:

  1. Longer Buyer Protection

You get 15 extra days to submit a Refund Request after your order has been completed.

How it works:

If you haven’t received your item or find that it’s not as described after the order is complete, you can still submit a refund request for up to 15 days.*

*If you submit a refund request before the order is complete and then mark it as resolved, you cannot submit another refund request, even if the supplier provides this service.

  1. Extra Returns

You can return any product you have bought, even those in perfect condition. Please ensure that the product has not been used and is in the original packaging. The supplier or the buyer pays the return shipping costs.

How it works:

You can return your purchase for any reason and get a full refund. The supplier’s return policy will determine who is responsible for the return shipping costs.*

*This service becomes unavailable after the order is complete.

  1. Guaranteed Genuine

If your purchase is found to be counterfeit, you can get up to two times the total amount you paid for it (shipping costs excluded).

How it works:

This Buyer Protection service is offered by AckSnak suppliers and covers certain types of products (see below). Participating suppliers guarantee that their products are genuine. If they are found to be counterfeit, the supplier will compensate the buyer by paying them up to two times the total cost of the products (shipping costs excluded). AckSnak.com will also fully refund the cost of the purchase.

*These products can also be covered by the Longer Protection guarantee.

Products Included in the Guaranteed Genuine Program

Jewelry

Our suppliers will assure that the jewelry they sell on AckSnak.com is genuine and matches the product description.

Computers, Communication Devices, Consumer Electronics, Watches, and other digital products

Our suppliers guarantee that the products they sell on AckSnak.com are genuine brand name products.

When can I request a refund under the Guaranteed Genuine Program?

You can request a refund if all of the following conditions are satisfied:

  1. The products were purchased through AckSnak.com and are included in the Guaranteed Genuine Program (as described above).
  2. The products are reasonably believed to be counterfeits or are different from their product descriptions on AckSnak.com.
  3. The refund request complies with all other relevant rules and policies of AckSnak.com.*

*Note: If you do not submit a refund request to AckSnak.com before the confirmation time limit expires, AckSnak.com will automatically consider the order to be satisfactory and will consider the order complete.

Compensation Standards:

Different product categories have different standards of compensation:

  •  Computers, Communication Devices, Digital Products and Consumer Electronics:
Problem Compensation
Computer, communication device or consumer electronics/ digital product is counterfeit. The supplier will fully refund the amount paid by the buyer. The supplier will compensate up to two times the amount of the order placed.
Accessories (e.g. batteries) are not genuine. 15% of the total amount purchased will be refunded to the buyer by seller.
Accessories (e.g. earphones, charger, data cable) are not genuine. 9% of the total amount purchased will be refunded to the buyer by seller.

 

  •  Watches
Problem Compensation
Watch is counterfeit. The supplier will fully refund the amount paid by the buyer. The supplier will compensate up to two times the amount of the order placed.

 

  •  Jewelry
Problem Compensation
Jewelry is counterfeit or different from the description on AckSnak.com. The supplier will fully refund the amount paid by the buyer. The supplier will compensate up to two times the amount of the order placed.